ratedBuildR Media Cancellation & Modification Policy 

Last Updated: October 15, 2025 

1. GENERAL CANCELLATION POLICY. At ratedBuildR Media, we reserve specific high-value cinema assets exclusively for your production dates. When you book equipment, we remove it from our inventory, potentially turning away other rental opportunities. Therefore, our cancellation policy is strictly enforced to protect the livelihood of our business and the availability of gear for our community. 

All cancellation requests must be submitted in writing via email to Office@ratedBuildR.com. Verbal cancellations via phone or text message are not accepted as binding proof of cancellation. 

2. CANCELLATION WINDOWS AND FEES

• Standard Cancellation (More than 48 Hours Notice): Cancellation requests received more than 48 hours prior to the scheduled pickup time are eligible for a full refund. 

• Example: If your pickup is scheduled for Wednesday at 1:00 PM PST, your cancellation request must be received by Monday at 1:00 PM PST to qualify. 

• Late Cancellation (Less than 48 Hours Notice): Cancellation requests received within 48 hours of the scheduled pickup time are not eligible for a full refund. A Cancellation Fee equal to one (1) full day rental rate of the total order will be charged/retained. Any remaining balance paid over this amount will be refunded. 

• Why? Last-minute cancellations often mean we have already turned away other potential renters for that specific equipment and have incurred labor costs to prep and stage the gear. 

• No-Shows (Failure to Pick Up): If you fail to pick up your equipment on the scheduled pickup day without prior written notice ("No-Show"), you will be charged a No-Show Fee equal to one (1) full day rental rate. The remainder of the reservation will be cancelled, and the equipment will be immediately released back into general inventory. 

• Note: A No-Show does not entitle you to "roll over" the rental to a future date. The equipment was held, prepared, and reserved specifically for you, preventing its use by others. 

3. MODIFYING OR POSTPONING ORDERS

• Notification Window: If you need to modify your rental dates, change the equipment list, or postpone your production, you must contact us at Office@ratedBuildR.com at least 48 hours before your scheduled pickup time. 

• Availability: We cannot guarantee availability for changed dates or substituted equipment. All modifications are subject to current inventory levels. 

• Post-Deadline Restrictions: We cannot accommodate postponements or date changes after the 48-hour window has closed or after your rental period has officially begun. 

• No-Show Postponements: If you fail to pick up your equipment and then request to postpone or reschedule after your rental date has passed, this request will be denied. You will need to place a new order for your desired dates, and the original order will be subject to the No-Show fees defined in Section 2. 

4. REFUND PROCESSING

• Method: Refunds will be processed to the original method of payment used at the time of booking. We cannot issue cash refunds for credit card transactions. 

• Timeline: Please allow 5–10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution’s processing times. 

• Restocking Fee: In rare cases involving large, complex packages (e.g., full truck packages) that have been fully staged, ratedBuildR Media reserves the right to charge a 10% Restocking Fee in addition to any cancellation fees, to cover the labor cost of de-prepping the order. 

5. LATE RETURNSWhile this is covered in your Rental Agreement, strictly note thatany equipment returned after 12:00 PM on your scheduled return date will be billed for a full additional rental day. We operate on a tight turnaround schedule to serve the next client; please plan your production schedule accordingly. 
6. CANCELLATION BY RATEDBUILDR MEDIAratedBuildRMedia reserves the right to cancel any reservation, at any time, for any reason, including but not limited to: 

• Inventory Damage: If the equipment reserved for you is returned damaged or incomplete by a previous renter, and no suitable substitute is available. 

• Force Majeure: Events beyond our control (e.g., fire, theft, natural disaster). 

• Safety/Fraud: Inability to verify identity or insurance credentials. 

In the event ratedBuildR Media initiates the cancellation, you will receive a full refund of all monies paid. ratedBuildR Media is not liable for any consequential damages, lost production costs, or crew fees incurred by the Client due to such cancellations. 

7. HOW TO REQUEST A CANCELLATIONTo ensure your request is processed correctly:

Email: Send an email to Office@ratedBuildR.com
Subject Line: "CANCELLATION REQUEST - Order #[Your Order Number]"
Details: Clearly state your scheduled pickup date/time and the reason for cancellation. 

8. CONTACT INFORMATION  Email:Office@ratedBuildR.com Hours: Monday - Friday, 9:00 AM - 5:00 PM (PST) 

We strongly recommend carefully reviewing your production schedule and requirements before making a reservation to avoid cancellation fees.